At Code and Gadget, we strive to ensure that every client is completely satisfied with our services and products. This Refund Policy outlines the conditions under which refunds may be issued.
1. Service-Based Projects (SEO, Content Writing, App & Software Development)
- Refunds are applicable only if the project has not yet been started.
- Once research, content drafting, or development work has begun, partial refunds may be granted based on the percentage of work completed.
- If a client cancels a project after approval of initial drafts or milestones, the payment made for completed stages will not be refunded.
- If we fail to deliver the agreed-upon deliverables (as stated in your proposal or invoice), you may request a full or partial refund within 7 days of delivery.
2. Digital Products (e.g., Software, APKs, Templates)
- Due to the digital nature of our products, all sales are final once the download link or product access is delivered.
- Refunds are only issued in cases of technical issues that prevent usage and cannot be resolved by our support team within 7 working days.
3. Hardware & Devices
- Refunds or exchanges for physical items are available within 7 days of delivery, provided the item is unused, undamaged, and in original packaging.
- Customers must provide proof of purchase (invoice or order ID).
- Shipping costs for returns are the responsibility of the customer unless the item was defective or incorrect.
4. Subscription & Maintenance Services
- For recurring plans (e.g., monthly SEO or maintenance services), you may cancel anytime before the next billing cycle.
- Payments for completed or ongoing billing cycles are non-refundable.
5. Refund Processing
- Approved refunds will be processed within 7–10 business days via the same payment method used for purchase (e.g., USDT, bank transfer, PayPal).
- Transaction or blockchain fees are non-refundable.
6. Contact Us
If you have any questions or want to request a refund, please contact us at:
📧 support@codeandgadget.com
📞 0044 7455 690051